as above. If you are still dissatisfied with our response, then please email our Customer Service Manager or alternatively, write to us at: Customer Services, John Lewis Direct, Draycott Avenue, London SW3 2NA. We undertake: To deal with your complaint fairly, confidentially and effectively To acknowledge your complaint within 5 days and provide a likely timescale
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form . Should you remain dissatisfied please write to the Customer Service Manager, John Lewis plc, 171 Victoria Street, London SW1E 5NN. Question index Why aren't all items in John Lewis shops available to buy online? A John Lewis shop will sell up to 350,000 products laid out over several floors and many departments. Trying to replicate this choice online would make it
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